【Customers outside Japan】 The account information is as follows.
Our email : firstname.lastname@example.org Name of the business : Reio Shibata *Please note that this is the name of the owner, not the name of the restaurant. Bank name : SUMITOMO MITSUI BANKING CORPORATION Branch name : Shibuya Account type : ordinary account Account number : 654 - 9595439
Recipient address Country : Japan City : Tokyo Recipient address : 1-15-11 Jinnan, Shibuyaku Post Code : 150-0041
Branch address Country : Japan City : Tokyo Branch address : 20-2 Udagawatyo, Shibuyaku Post Code : 1500042 SWIFT Code : smbcjpjt
Please note that all the fees such as remittance fee or Incoming bank fees are your burden. If we have to pay the fee when the payment arrives,we will ask addtional fee to you later.Thanks for your understanding.
・Customers who use 【Wise】 to send money should, Wise requires that the language of the remittance be in katakana in order for the remittance to be accepted as a Japanese domestic remittance. Please copy and paste the following information.
If you have any items you would like to purchase, please proceed from [ADD TO CART]. We do not accept verbal orders by email or telephone.
If you go to the CART page, you will find the Wrist Size form, please fill it out if you wish. If you need to add a link, we will contact you by email after ordering. * The 2 forms under Wrist Size are limited to Japan, so please ignore them. After completing the entry, click [CHECK OUT] to proceed to the next step.
On the Infomation page, enter your email address and Shipping address. After completing the entry, click [Continue to Shipping] to go to the next step.
Please select a shipping method on the Shipping page. We acept to shipping by DHL only Fully insured.
Select your payment method on the Payment page. We acept bank wire only. If you like, the order will be completed with [Complate Order].
Once your order is complete, we will check the stock first so please do not bank transfer it yet. After checking the stock, we will send you the "Order Invoice" email which recalculated the shipping fee and additional link fee.
Please make the bank transfer within 3 days after receiving "Order Invoice" email.Please note that all the fees such as remittance fee or Incoming bank fees are your burden. If we have to pay the fee when the payment arrives,we will ask addtional fee to you later.Thanks for your understanding. If there is no transfer notification within the due date, the transaction will be automatically canceled.
After confirming payment, we will ship Product. ※If it is a crocodile belt, it is difficult to export it, so we will change it to a calf and ship it.
The product has a one-year warranty. Please read the warranty card with the warranty policy. Buyers are responsible for the shipping costs for repairs.
Yes, We accept reservations only. Please make an appointment through reservation page . We cannot accept emails or phone calls.
Tax-free is available only for customers visiting the Ebisu store. Tax-free is not available for purchases made through online stores.
A Japan immigration inspector sticker will be affixed to your passport when you enter the country, so be sure to bring it with you to the store.
We will give you a 7% discount from the website price. *Reason for not giving 10%...We outsource the process to an intermediary to facilitate tax-free. Due to the system fees, there is a 7% discount.
Yes. To recieve a quote on your watch, please visit the trade-in page, fill-out the form with your details and upload some photos of your watch. We will get back to you as soon as possible.
We are only able to provide descriptions about our watches in Japanese on our site, but if you have a question about a particular watch on our site, please contact us from the contact page, let us know your question and the SKU of the watch you are interested in, and we will try our best to answer you as quickly as we can.
In most cases we are able to fix watches that other watch shops may not be able to. You can visit our repair page and fill-out the form there and add some photos if necesary.
Please make sure to describe the issue with your watch in as much detail as possible so that we can help you. You may also make an appointment to visit our shop in Shibuya to consult directly with a specialist.
Yes. All of our watches are covered with our 1 year warranty. In the rare event you expereince an issue with a watch that you purcahsed from us, please do not hesitate to get in touch with us so that we can help resolve the issue.
When you purchase a watch from us, we will tell you the shipping cost before you make any payment to us. We ship via DHL. Any import fees or customs tax that is incurred upon reciept is payable by the customer.
Please contact us from the contact page and let us know your proposal in detail.